Understand the causes of conflict and techniques for resolving conflicts, especially when dealing with difficult people.
During and the end of the workshop, you will learn to and benefit by:
- Asses your natural style in conflict
- Apply successful strategies for resolution with respect
- Tactfully state constructive feedback and requests for change
- Understand human behavior in conflict
- Identify what you bring to conflict situations
- Gain increased satisfaction in your workplace environment
- Have better relationship with co-workers and clients
- More productive interactions when conflict arise
General Overview
- Why conflict occurs at the workplace
- General causes of the conflict
Communication as a Process Causing a Conflict
- Encoding and decoding process
- Transmission through communication channels
Conflict with Co-Workers
- What do I do if I have a conflict with co- workers
- What if I cannot reach an agreement with my co-workers
- What if I cannot reach an agreement with my boss
Conflict Resolution
- Prioritizing on common things
- Accountability and trust; above-the-line VS below-the-line people
- Execution and collaboration
Building Characters for Conflict Resolutions
- Managers and employees work on their characters
- Characters helps resolve conflict and achieve great and enduring results
Commitment for Managing Conflicts
