Interpersonal skills are all the behaviors and feelings that exist within all of us that influence our interactions with others. Interpersonal relations at work (and away, too) serve a critical role in the development and maintenance of trust and positive feelings in any organization. Healthy interpersonal skills reduce stress, reduce conflict, improve communication, enhance team rapport, increase understanding, and promote joy.
Upon completion of this workshop, the participant should have :
- A better understanding on how to interact better with colleagues by being able to communicate effectively, by being able to interpret nonverbal cues shown by others, both consciously and unconsciously, by treating colleagues with respect, thereby improving teamwork
- Getting jobs done on time
- How to assert oneself with a minimum risk.
1. Understanding The Individual / Self
- Ability vs Personality
- Values vs Attitudes
- Emotional Adjustment
- Heredity, Environment and Situational Experiences
- Motivation
2. Attitude and Ability To Communicate: The Key to Successful Interaction
- Basic Dimensions of Interaction & Communication incl. Cross-Cultural Communication
- Attitude vs Assertiveness :
– The Concept
– The Advantages
– The How
- Applying the FISH Philosophy – ON Air / OFF Air
- Listen To What People are Really Saying … with Empathy
- Listen with Your Eyes
3. Building a Harmonious Relationship with Everyday People at Work
- Understanding Your Colleagues
- Working with Multiple Bosses
- Your Personality is in Your DNA :
– SCPM :4 Personality Types
– Why You Do What You Do; They Do What They Do
– Personality Type Combinations for Best Relationship Compatibility
4. Handling Difficult People
- Types of Difficult People
- Attitudes and Effective Strategies in Handling Difficult People
- Sometimes “Silence is Golden” is Good
- The CARE Formula – ON Air/ OFF Air
5. Building Team Rapport
- Understanding the Function of a Team
- Why Team Building is Important
- Three Basic Skills to Build Team Rapport:
– Communication & Negotiation
– Analytic & Creative Skills
– Organization
Secretary & Administrative Assistant